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We encourage feedback both good and bad from our customers in order to point out where we are doing things well, and more importantly, to highlight those areas where you would like to see improvements.
All such comments are welcomed at the email address shown below.
You can email us at: info.au@octopustravel.com
Phone number: +61 (0) 2 9901 3316 or call Toll Free within Australia but outside Metropolitan Sydney on 1 300 72 70 72
Fax number: +61 (0) 2 9901 3133
Write to us:
OctopusTravel.com (Australia) Pty limited
PO BOX 43
St Leonards NSW 1590
Australia
Opening Hours:
Mon - Fri: 08:00 - 19:00 (EST)
Sat: 10:00 - 14:00
In the unlikely event that you have any complaints about the hotel or facilities these must be raised directly with the hotel management during your stay. Any issues that could not be resolved satisfactorily must be notified to octopustravel in writing or by email as soon as possible and we will abide by the following time-scales:
(i) an acknowledgement sent within 3 working days
(ii) a progress update within 10 working days
(iii) a substantive reply and conclusion within 14 working days
All such comments are welcomed at the email address shown below.
You can email us at: info.au@octopustravel.com
Phone number: +61 (0) 2 9901 3316 or call Toll Free within Australia but outside Metropolitan Sydney on 1 300 72 70 72
Fax number: +61 (0) 2 9901 3133
Write to us:
OctopusTravel.com (Australia) Pty limited
PO BOX 43
St Leonards NSW 1590
Australia
Opening Hours:
Mon - Fri: 08:00 - 19:00 (EST)
Sat: 10:00 - 14:00
In the unlikely event that you have any complaints about the hotel or facilities these must be raised directly with the hotel management during your stay. Any issues that could not be resolved satisfactorily must be notified to octopustravel in writing or by email as soon as possible and we will abide by the following time-scales:
(i) an acknowledgement sent within 3 working days
(ii) a progress update within 10 working days
(iii) a substantive reply and conclusion within 14 working days
